Version of 9 November 2026
Version of 9 November 2026
WebCap Digitals OÜ — Redmine Tools
Version of 2026-11-09
These Terms govern your purchase and use of the products offered at https://redmine.tools by WebCap Digitals OÜ, a company registered in Estonia under registry code 16665285, with its registered office at Roseni tn 13, Kesklinna linnaosa, Tallinn, Harju maakond, Estonia ("WebCap", "we", "us").
By placing an order you accept these Terms in the version stated on your order and on your invoice. Each version remains available at /terms-and-conditions?version=YYYY-MM-DD.
We sell to businesses only. By placing an order you confirm that you are acting for purposes relating to your trade, business, craft or profession, and not as a consumer.
Customers established in the European Union must supply a valid VAT identification number, which we verify through the VIES system before accepting the order. Orders from the EU without a valid VAT number are not accepted. VAT is handled under the reverse-charge mechanism where applicable. Customers outside the EU are invoiced without EU VAT and are responsible for any tax due in their own jurisdiction.
These Terms do not license any software to you. The licence terms of each product are set out in the COPYRIGHT and LICENSE files distributed with that product, and, for the desktop application, in its separate End User Licence Agreement published at https://redmine.tools/eula.
The server-side code of our Redmine plugins is free software distributed under the GNU General Public License. Your rights in that code come from the GNU General Public License itself, not from these Terms.
What you buy from us under these Terms is an entitlement: a licence key that unlocks the Pro functionality of a product for one Redmine instance, together with updates and support for the period stated on your invoice.
Nothing in these Terms restricts, conditions or adds any requirement to the rights granted to you under the GNU General Public License in respect of any file distributed under that licence. To the extent of any conflict, the GNU General Public License prevails.
No term of these Terms is intended to operate as a further restriction within the meaning of section 6 of the GNU General Public License version 2, or section 10 of version 3.
For the avoidance of doubt, and without affecting your entitlement under these Terms:
The licence key is a record of your entitlement to Pro functionality, updates and support. It is not a technological protection measure and we do not rely on it as such.
A key is issued for one Redmine instance, identified by the domain you give us when ordering. Use on any other instance is not covered by your entitlement and does not carry any right to updates or support.
Your entitlement runs for the period stated on your invoice, beginning on the day the key is issued.
When that period ends:
You may renew before or after the end date. On renewal the same key is reactivated for the new period.
If you do not renew: you keep every copy of the software you have received and every right the GNU General Public License gives you in the server-side code, including the right to modify it. You do not keep the entitlement to Pro functionality, updates or support, and the desktop application — which is proprietary and licensed separately — will not continue to record time.
During your entitlement period you may download every version we release for the products covered by your key, and you may contact us for support at the address published at https://redmine.tools.
We do not commit to any response time, to fixing any particular defect, or to compatibility with any future version of Redmine, save as we may agree separately in writing.
You may cancel within 14 days of receiving your licence key, for any reason or none. We refund the full amount paid and revoke the key. After 14 days no refund is due.
This is a contractual right we grant; it is not the statutory right of withdrawal, which applies to consumers and not to business customers.
The licence key is delivered by email to the address given in the order, after payment has cleared. Software is delivered by download.
You are responsible for installing and operating the software in your own environment, for the lawfulness of the use you make of it, and — where a product records data about identifiable individuals, such as the screenshot feature of the desktop application — for having a lawful basis for that processing and for informing the people concerned. See our Privacy Policy and the End User Licence Agreement of the desktop application.
The software is provided as it is. We do not warrant that it is free of defects, that it meets your requirements, or that it will operate uninterrupted.
Our total liability arising out of or in connection with these Terms is limited to the amount you paid us in the twelve months before the event giving rise to the liability. We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss or corruption of data.
Nothing in these Terms excludes or limits our liability for intent or gross negligence, or any other liability that cannot be excluded or limited under Estonian law.
We may publish a new version of these Terms at any time. A new version applies to orders placed after it is published. It does not change the terms of an order already placed: your order and your invoice state the version that applies to you, and that version remains available at the address given above.
These Terms apply for as long as you hold an entitlement. We may end your entitlement without refund if you fail to pay, or if you use the software in a way that infringes our rights or those of a third party. Ending your entitlement does not affect any right you hold under the GNU General Public License.
These Terms, together with your order, your invoice and the licence documents referred to above, are the whole agreement between us in relation to their subject matter.
You may not transfer your entitlement to another person without our written consent, which we will not unreasonably withhold where your business or the relevant Redmine instance is transferred.
If any provision is held invalid, the rest continues in force.
These Terms are governed by Estonian law. The courts of Harju Maakohus, Estonia, have exclusive jurisdiction, save that we may bring proceedings in the courts of your seat.
These Terms are written in English. Any translation is for convenience and the English text prevails.
Contact: WebCap Digitals OÜ, Roseni tn 13, Tallinn, Estonia · support@redmine.tools
Previous versions: 25 September 2026
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